Measure satisfaction from every customer message automatically.
No surveys required.
TRUSTED BY SUPPORT TEAMS
"Finally see real customer satisfaction without surveys. iCSI surfaces issues before a customer churns."
"The analysis showed which tickets to automate—huge for roadmap planning. ROI paid back in the first month."
"Development guidance with real quotes saves hours on reviews. Agents instantly see what to improve."
Based on analysis of real support tickets
Competitors focus on one dimension. We give you the complete picture: CSAT + Agent Development + Automation in a single platform.
Implicit Customer Satisfaction Index (iCSI) from every ticket without surveys. 100% coverage instead of 2%.
Comprehensive quality review + targeted coaching plans with evidence from real conversations.
Root causes, customer pain points, request patterns. See what concerns customers and where to focus efforts.
Why pay for three separate tools when Aperio delivers everything at $0.12/ticket?
Data-driven decisions for customer interactions
Analyze 100% of customer interactions automatically. No sampling bias, no guesswork. See the full picture of service quality.
Every recommendation backed by actual conversation quotes. Targeted development plans (KEEP/START/STOP) with proof.
Aggregated root causes from all tickets. See what frustrates customers most — by volume, not by who shouts loudest.
Low satisfaction scores + repeat issues = churn risk. Automated alerts when customer health deteriorates.
Speed metrics look good, but customers churn? Discover gaps between formal SLA and actual satisfaction.
Pattern detection for repetitive issues. Prioritize automation by volume and complexity, not guesses.
Compare approaches to customer satisfaction measurement
| Feature | Aperio | CSI Surveys | Manual QA |
|---|---|---|---|
| Coverage | 100% | 2% | 5-10% |
| Delivery time | 1 day | 1-7 days | 3-5 days |
| Actionable insights | |||
| Agent coaching | |||
| Automation opportunities | |||
| Setup time | 48 hours | 1-2 weeks | 2-4 weeks |
Bottom line: Aperio delivers 50× more data at a fraction of manual QA’s cost
See It In Action →Simple integration, powerful insights
Choose your preferred method:
AI analyzes conversation tone and outcome, generating implicit satisfaction scores (iCSI) with evidence from actual messages.
Automated QA validates results. Outliers flagged for human review (24% of tickets).
Dashboard and reports delivered next morning. Slack alerts for critical issues (low satisfaction, repeat problems).
Monitor support health in real-time
SaaS for fast start or Private Cloud for maximum security
Pay-per-use pricing. We use public LLM APIs with zero retention policy — data not stored or used for training.
Dedicated solution with local models. Data never leaves your infrastructure and doesn't reach public APIs.
We'll explain SaaS and Private Cloud in detail and help you choose the optimal option.
Discuss solution →Join companies using AI to uncover hidden customer insights